NiCE World 2026 | Singapore

AI is Prime Time for CX. It's a Fact.

NiCE World Singapore takes everything you loved about Interactions—innovation, insights, and community—and makes it even bigger. See how organisations are using AI and automation to transform customer service and customer experience.

• Practical strategies for AI and automation

• Real-world customer experience transformation stories

• Insights from industry experts and customer leaders

• Opportunities to connect with peers across the industry

At NiCE World Singapore, you can expect

World 2026 | Singapore

Sanjay Gupta

Speakers

VP, South Asia & Middle East, NiCE

Deepika Giri

Analyst, IDC

More speakers are coming, watch this space...

Mark Harington

Vice President, Solutions Engineering, Intl NiCE

Henk van Rossum

General Manager, Group Cloud, Infrastructure and IT Operations, International SOS

Agenda

1:30 p.m.
Registration

2:30 p.m.
The Future of CX AI

3:00 p.m.
Agentic Ai for Customer Experience: Separating Hype from Real Business Value

3:40 p.m.
Success at Scale: Real-World Digital Transformation Story

4:10 p.m.
Coffee and Tea Break

4:30 p.m.
The AI-Powered CX Revolution

5:10 p.m.
Delivering Excellence: The Agentic CX Shift (Panel)

5:40 p.m.
Closing Address

5:50 p.m.
Dinner and Networking

Grand Hyatt

10 Scotts Rd, Singapore 228211
Room: The Gallery, Level 1M

VENUE

REGISTRATION FORM

NiCE is the leading customer experience AI platform, helping organizations automate service, connect customer interactions across channels, and deliver proactive, personalized experiences at scale. By orchestrating intelligence across every interaction on one connected platform, NiCE CX AI helps brands anticipate customer needs, accelerate resolutions, and continuously improve customer experiences.