NiCE World 2026 | Manila

AI is Prime Time for CX. It's a Fact.

NiCE World Manila takes everything you loved about Interactions—innovation, insights, and community—and makes it even bigger. See how organisations are using AI and automation to transform customer service and customer experience.

• Practical strategies for AI and automation

• Real-world customer experience transformation stories

• Insights from industry experts and customer leaders

• Opportunities to connect with peers across the industry

At NiCE World Manila, you can expect

World 2026 | Manila

Sanjay Gupta

Speakers & Agenda

VP, South Asia & Middle East, NiCE

Dr. Chris Marshall

Analyst, IDC

Deepak Chandran

Director, Portfolio Solution Engineering APAC, NiCE

Ricelle Matti

COO, IBPAP

Celeste Ilgan

CIO, Inspiro

Jerry Topacio

Country Manager, Manila, NiCE

3:30 p.m.
Registration

4:15 p.m.
The Future of CX AI

4:30 p.m.
Preparing for Shifts in AI Utilization Objectives: Leveraging AI to Build Business Resilience

5:10 p.m.
IBPAP Keynote Adress

5:40 p.m.
Coffee and Tea Break

6:00 p.m.
Concentrix Keynote Presentation

6:15 p.m.
Reimagining CX with AI: Human-led, AI-powered

6:55 p.m.
Delivering Excellence: The Agentic CX Shift

7:25 p.m.
Closing Address | Dinner and Networking

Shangri-La The Fort

30th Street corner 5th Avenue, Bonifacio Global City (BGC), Taguig City, 1634 Metro Manila, Philippines

VENUE

NiCE is the leading customer experience AI platform, helping organizations automate service, connect customer interactions across channels, and deliver proactive, personalized experiences at scale. By orchestrating intelligence across every interaction on one connected platform, NiCE CX AI helps brands anticipate customer needs, accelerate resolutions, and continuously improve customer experiences.