NiCE World 2026 | Bangkok

AI is Prime Time for CX. It's a Fact.

• Practical strategies for AI and automation

• Real-world customer experience transformation stories

• Insights from industry experts and customer leaders

• Opportunities to connect with peers across the industry

At NiCE World, you can expect

World 2026 | Bangkok

NiCE World Asia Pacific takes everything you loved about Interactions—innovation, insights, and community—and makes it even bigger. See how organisations are using AI and automation to transform customer service and customer experience.

Join CX leaders, explore breakthrough tech, and uncover AI strategies that deliver real results.

Speakers & Agenda

Sanjay Gupta

Analyst, IDC

Dr. Chris Marshall

Customer Services Director, ITOne

Deepak Chandran

Managing Director, Progress Multi Insurance Broker (PMIB)

Pakapong Poomarporn

Director, Portfolio Solutions Engineering, APAC, NiCE

Bongkoch Inphan

VP South Asia & Middle East, NiCE

Parinya Pattayanun

Country Manager, Thailand, NiCE

3:30pm
Registration

4:15pm
The Future of CX AI

4:30pm
Preparing the Shifts in AI Utilization Objectives: Leveraging AI to Build Business Resilience

5:10pm
Progress Multi Insurance Broker's Keynote

5:40pm
Refreshment Break

6:00pm
Concetrix's Keynote

6:15pm
Reimaginaging CX with AI: Human Led, AI Powered

6:55pm
Delivering Execellence: The Agentic CX Shift (Panel)

7:25pm
Closing Remarks, Dinner & Networking

Hyatt Regency

VENUE

BTS, 1 Soi Sukhumvit 13, Khwaeng Khlong Toei Nuea, Watthana, Nana 10110, Thailand

NiCE is the leading customer experience AI platform, helping organizations automate service, connect customer interactions across channels, and deliver proactive, personalized experiences at scale. By orchestrating intelligence across every interaction on one connected platform, NiCE CX AI helps brands anticipate customer needs, accelerate resolutions, and continuously improve customer experiences.