NiCE World 2026 | Bangkok

AI is Prime Time for CX. It's a Fact.

See how organisations are using AI and automation to transform customer service and customer experience.

• Practical strategies for AI and automation

• Real-world customer experience transformation stories

• Insights from industry experts and customer leaders

• Opportunities to connect with peers across the industry

At NiCE World, you can expect

World 2026 | Bangkok

03:30pm: Registration & Welcome Refreshments

04:00pm: Opening Remarks

04:10pm: Transforming Customer Experience with AI: This is where Agent-Based AI Will be Used!

04:40pm: Customer Case Study

05:10pm: Coffee/ Tea Break

05:15pm: Customer Case Study 2

05:35pm: Introducing the latest solutions, demo and roadmap for CXone/Cognigy

06:30pm: Dinner & Networking

Agenda

Hyatt Regency

VENUE

BTS, 1 Soi Sukhumvit 13, Khwaeng Khlong Toei Nuea, Watthana, Nana 10110, Thailand

NiCE is the leading customer experience AI platform, helping organizations automate service, connect customer interactions across channels, and deliver proactive, personalized experiences at scale. By orchestrating intelligence across every interaction on one connected platform, NiCE CX AI helps brands anticipate customer needs, accelerate resolutions, and continuously improve customer experiences.