CXone Mpower Roundtable

CXone Mpower - Manila Roundtable

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The CX Landscape is Shifting Rapidly

With customers demanding seamless, secure, and highly personalized digital experiences. AI is also revolutionizing customer service in various industries but there is a critical challenge—striking the right balance between automation, compliance, security, and the human element.

• The Next Evolution of AI in CX – How generative AI, real-time analytics, and predictive automation are redefining customer engagement.

• The roadmap for future-proofing contact center operations, balancing automation with human insight, and unlocking AI-driven efficiencies without compromising the high-touch experiences customers expect.

• Learn how companies migrate from their on prem contact centre to the cloud, leveraging AI-powered analytics, proactive service models, and workforce transformation to turn their service centers into strategic assets.

Meet the Speaker

Toby Williams, Analytics, Digital, and AI Manager Asia & Middle East - NiCE

A highly skilled professional with extensive expertise in driving digital transformation and AI innovation across the Asia and UAE regions. As the Manager of AI, Data, and Analytics at NiCE, he leads initiatives focused on helping businesses implement AI and data-driven solutions that enhance customer experiences and improve operational efficiency.

Schedule

10:30am - 11:15am: Registration with Welcome Snacks & Refreshments

11:15am - 11:30am: Welcome Remarks

11:30am - 12:15pm: The AI-Powered Contact Centre: What’s Next

12:15pm - 2:00pm: Lunch and Networking

Manila House Private Club, Bonifacio Global City, Taguig

VENUE

Seven NEO, 8th Floor, 5th Ave, Taguig, 1632 Metro Manila

About NiCE:

At NICE, we are passionate about empowering organizations of all sizes to deliver amazing customer experiences everywhere.

Our unified open cloud platform, CXone Mpower, manages 100% of customer interactions, tens of millions of conversations every day—from voice to next-gen digital and AI chatbots—enabling organizations to orchestrate the complexity of modern customer experience on one platform.

We are known for our innovation and comprehensive interaction-centric approach with unmatched CX capabilities and specialized AI purpose-built for CX to boost customer satisfaction and drive brand loyalty.