CRM AI Summit: Transform Customer Experiences in the AI Era
Sept. 18th | Sept. 25th | Sept. 30th
WEBINAR
(200 Attendees)
Join us for a 3-Day virtual summit (1-hour per week), and discover how AI-powered CRM can deliver smarter, more personalised, and more productive experiences—for your teams and your customers.
Session 1: The AI Revolution in CRM - September 18th: 11am -12nn (GMT +8)
As AI adoption accelerates, so do customer expectations—and the cracks in traditional CRM and the service experience are only widening. Customers face long wait times and limited self-service. Employees waste time toggling between apps instead of focusing on what matters. Will you rethink the way you manage your customer relationships and embrace the AI era?
Featured Speakers:
Ian Krieger, APJ Innovation Officer
Elisha Harrington, APJ Innovation Officer
Session 2: CRM Built for the AI Era - September 25th: 11am-12nn ( GMT +8)
In this session, discover the latest product innovations for Customer Service Management and Field Service Management and learn how to put AI to work for your customers. The ServiceNow advantage—AI that’s built in, not bolted on. Stop managing customers and start delighting them.
Featured Speakers:
Alex Masters, Director Solution Sales, CRM & Industry Workflows
Paul Starmans, Sr Manager Solution Consulting, CRM & Industry Workflows
Manolo Yanes, Sr Advisory Solution Consultant, CRM & Industry Workflows
Stephen Smith, Sr Global Solution Sales Executive GTM, CRM & Industry Workflows
Session 3: Put AI to Work–Fast - September 30th: 11am-12nn ( GMT +8)
Learn how front office automation is driving measurable ROI by streamlining customer interactions and creating a seamless, unified service experience. Hear how CyberCX reimagined customer engagement, sales, and support using our industry-tailored, AI-powered platform.
Featured Speakers:
Joshua Jeffries, Senior Solutions Consultant, Genesys
James Winn, Executive Director, MSS Practice Governance & Engineering, CyberCX
Cameron Adams, Sr Manager Solution Consulting, CRM & Industry Workflows
James Burgess, Director Solution Sales, CRM & Industry Workflows
